Atherapy FAQ’s


Q. How long will my physiotherapy appointment take?
If self funding we advise a 1 hour initial assessment which will include an element of treatment. From then on, follow up session length can be determined between yourself and your physiotherapist. We offer 30, 45 and 60 minute follow ups.
Q. How much will my physiotherapy session cost?
The cost of a session depends on both the length and location of the appointment. Please book through our Online booking system or email our head office at info@atherapy.org or call them on 08081642471 to find out the cost of the session you wish to arrange.
If coming through private health insurance, your session duration is determined by their policy.
Q. How many physiotherapy sessions do I get?
There is no limit as to how many sessions you may have with your physiotherapist. The number of sessions you require will depend on your injury and the type of treatment you will require. Some private health insurance covers however will only allow a certain number of physiotherapy sessions and may require you to self fund past this point.
Q. Do I need a referral from my GP for physiotherapy?
Self funding patients will not require a GP letter to book in with one of our physiotherapy team. Some private health insurance companies however may require you to receive a GP referral before they authorise your physiotherapy treatment. The best plan if you wish to come through your private medical insurance is to speak to your provider before you book your appointment.
Q. Is my physiotherapist HCPC and CSP registered?
Some insurance companies will inform you that you may arrange your own physiotherapy appointment but that your physiotherapist must meet certain registration requirements. All of our physiotherapist’s here at Atherapy are HCPC and CSP registered.
Q. Do I need to bring anything to my appointment?
The most important thing is to bring yourself! However, it is always much more beneficial to your assessment and treatment if you can bring shorts to wear during the appointment if your issue is lower limb and a vest top if your issue is upper limb. There is also a chance that your physiotherapist may ask you to remove some items of clothing during the appointment to enable them to carry out aspects of the examination.
Suitable shoes for the gym are also advisable as there is a good chance you will be asked to carry out certain exercises or movements which may require time on the gym floor.
Q. Is there a cancellation policy that I should be aware of?
Yes. Here at Atherapy we run a 24 hour cancellation policy for appointments. Any appointments that are cancelled less than 24 hours before your booked appointment time may be subject to a charge equal to the full appointment cost. This also applies to sessions which are non-attended by the patient.
Q. My physiotherapist said I should try to purchase some specific equipment to enable me to carry our my rehabilitation exercises at home – where can I get these?
Try clicking on our Shop link on this website and you should be able to find what you’re looking for on the great Pro-fit Online store.
Looking for an answer to a question not listed above? Contact our head office at info@atherapy.org or call them on 0808 1642471 and they will be more than happy to help